G2 Reviews Block

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Overview

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Configuration

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Product Name

• Static search: freshdesk
• From previous step: {{step_1.output.product}}
• From input: {{input.competitor_name}}

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Number of Reviews

• Minimum: 200 reviews
• Maximum: 1000 reviews
• Default: 200 reviews
• Increments: 200 reviews

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Output

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Output Structure

[
  {
    "review_title": "Great tool for customer support teams",
    "review_question_answers": {
      "what_do_you_like_best": "The intuitive interface and automation features save us hours every week...",
      "what_do_you_dislike": "The reporting could be more customizable...",
      "what_problems_is_the_product_solving": "Managing customer inquiries across multiple channels..."
    }
  },
  {
    "review_title": "Solid product but has a learning curve",
    "review_question_answers": {
      "what_do_you_like_best": "Powerful integrations with our existing tools...",
      "what_do_you_dislike": "Initial setup took longer than expected...",
      "what_problems_is_the_product_solving": "Centralizing customer communication..."
    }
  }
]

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Output Fields

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Common Review Questions

• What do you like best?
• What do you dislike?
• What problems is the product solving?
• Recommendations to others considering the product

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Accessing Output Data

{{step_n.output[0]}}

{{step_n.output[0].review_title}}

{{step_n.output | size}}

{% for review in step_n.output %}
  Title: {{ review.review_title }}
  Likes: {{ review.review_question_answers.what_do_you_like_best }}
{% endfor %}

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Best Practices

• Start with 200 reviews to validate your workflow before scaling up
• Combine with LLM block to extract themes and sentiment
• Compare multiple competitors by running the block in a loop
• Focus on recent reviews for current product state
• Use review data to identify feature gaps and pain points

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Common Use Cases

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Example Workflow: Competitor Review Analysis

1. G2 Reviews Block:
   • Product Name: {{input.competitor}}
   • Number of Reviews: 200
2. LLM Block:
   Analyze these G2 reviews for {{input.competitor}}:
   
   1. Top 5 things customers love
   2. Top 5 complaints or pain points
   3. Most requested features
   4. Common use cases
   5. Overall sentiment summary
   
   Reviews:
   {{step_1.output}}
   
3. Google Sheets Block: Store analysis results

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Example Workflow: Multi-Competitor Comparison

1. Google Sheets Block: Read list of competitor names
2. Loop Block: Process each competitor
3. G2 Reviews Block:
   • Product Name: {{current.name}}
   • Number of Reviews: 200
4. LLM Block:
   Summarize the key themes from these reviews for {{current.name}}:
   - Main strengths (3 bullet points)
   - Main weaknesses (3 bullet points)
   - Target audience
   
   {{step_3.output}}
   
5. Google Sheets Block: Append competitor summaries

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Example Workflow: Feature Gap Analysis

1. G2 Reviews Block:
   • Product Name: {{input.competitor}}
   • Number of Reviews: 400
2. LLM Block:
   From these G2 reviews, extract all feature complaints and requests.
   
   For each issue found:
   - Feature name or category
   - Number of times mentioned (estimate)
   - Severity (minor annoyance vs deal-breaker)
   - Direct quotes from reviews
   
   Reviews:
   {{step_1.output}}
   
3. Text Block: Format as feature gap report

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Troubleshooting

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What’s Next

• Learn about LLM Block to analyze review sentiment
• See Loop Block to process multiple products
• Explore Google Sheets Block to store review data
• Check Reddit Block for additional user feedback sources