Skip to main content
Your Slate plan gives your organization an allowance of credits, AI answers, and synced pages for each billing period. Use the Billing and Usage pages to track that allowance and change your plan.

​
Why it matters

Workflows, Cowork runs, and AI answer tracking stop when the allowance runs out. Check usage early so you can add capacity before work pauses.

​
Where to find it

  1. Click Settings in the sidebar.
  2. Click Organization settings.
  3. Under Plan & usage, click Billing or Usage.
Only Admins can change plans, buy add-ons, or update payment details. Members can view both pages, but the billing actions are hidden.

​
What your plan includes

Each plan sets three allowances per billing period:
  • Credits. Slate spends credits on work such as workflow, Cowork, and recipe runs. Workflow history shows Credits Used per run. The Cowork and Knowledge Base headers show credits left.
  • AI answers. AI Visibility uses two answer pools: ChatGPT, Perplexity & Google AI answers and Claude & Gemini answers.
  • Pages. The number of web pages Pages can sync.
All workspaces in your organization share one allowance unless an organization admin sets workspace limits. Allowances reset at the start of each billing period.

​
Check your usage

The Usage page shows:
  • Usage cards for credits and each answer pool. Each card shows used, total, and left, plus a status: Healthy, 90% used, Used up, or No data.
  • Billing period. The period’s dates and the days until the allowance resets.
  • Usage by workspace. Each workspace’s usage this period. Only organization Owners and Admins see this table.

​
Set workspace limits

Organization Owners and Admins can cap how much each workspace uses in a billing period.
  1. On the Usage page, find Workspace limits and turn the switch On.
  2. Click Edit defaults, enter default limits, and click Save defaults. Leave a field blank for no limit.
  3. To override one workspace, click the pencil icon in its row under Usage by workspace.
  4. Enter its limits and click Save limits. A blank field uses the organization default.
When the switch is Off, workspaces share the organization’s full allowance.

​
View your subscription

The Billing page shows Your subscription: your plan, add-ons, total, renewal date, and Next charge. With no plan, it shows No active subscription, and Admins can click See plans.

​
Choose or change a plan

  1. On the Billing or Usage page, click Change plan or add credits. The Choose your plan page opens.
  2. Pick a billing interval: Monthly, Quarterly, or Annual.
  3. On a plan card, click Choose plan or Switch plan. Each card shows its price and allowances for that interval.
  4. Review the Order summary on the right.
  5. Finish the order:
    • No current subscription: Click Proceed to payment to go to secure checkout. After you pay, you see Payment Successful!
    • Existing subscription: Check Charged today and New monthly billing, then click Confirm.
Have a promo code? On an existing subscription, enter it in Promo code and click Apply. For a new subscription, enter it at checkout.

​
Add credits, answers, or pages

The Add-ons section on Choose your plan adds packs on top of your plan. Packs renew every billing cycle.
  • Extra credits. Packs of 5,000, 50,000, or 100,000 credits. You can combine sizes.
  • LLM search tracking. Each pack adds 1,000 tracked answers for ChatGPT, Perplexity & Google AI or for Claude & Gemini.
  • Pages. Each pack adds 5,000 synced pages. Available soon means you can’t buy Pages packs for that interval yet.
Set the number of packs with the plus and minus buttons, then confirm in the Order summary. Removals take effect at your next renewal, and you keep the pack until then. To undo a removal, click Keep this add-on.

​
Update payment details or cancel

Admins can open the secure billing portal from Manage billing on the Billing page:
  • Update payment method: Change the card Slate charges.
  • Update billing info: Update your company name, address, tax ID, and receipts.
  • Cancel subscription: End your plan at the close of the current billing cycle.

​
When you run out

  • Alerts. A notice appears when a quota passes 90% and when it’s used up. Click View Usage. Admins also see Add Credits or Add Answers.
  • Workflows. The run pauses with status AWAITING RETRY and an Insufficient credits message. Add credits or raise the workspace limit, then click Retry from failed step.
  • Cowork. You see “Not enough credits to start this run.” Your message stays in the input bar. Click Add credits.
  • AI Visibility. New answers aren’t tracked until the quota resets or you add answer packs.
  • Pages. Pages beyond your limit stop syncing metrics. In the Pages header, click the page count, then Add Pages add-on.

​
Troubleshooting

  • Billing buttons or Workspace limits are missing. Only Admins can change billing. Only organization Owners and Admins can manage workspace limits.
  • A workflow says the workspace reached its credit limit. The organization has credits, but this workspace’s limit is used up. Raise the limit or wait for the next billing period.
  • You see Payment Cancelled. You left checkout before paying, so nothing was charged. Start again from Choose your plan.
  • Your balance hasn’t updated. Refresh the Usage page after a minute. If it still looks wrong, click Contact support on the Usage page.

​
What’s next